Company X Mechanicals (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information, particularly with regard to SMS communications.
1. Information We Collect
We may collect personal information, including but not limited to:
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Name
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Phone number
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Email address
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Service address
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Communication preferences
We collect this information directly from customers during interactions, including:
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In-person visits
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Phone calls initiated by the customer
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Website contact forms (if applicable)
2. SMS Communication & Verbal Opt-Ins
Customers have the option to opt in to receive SMS notifications for the following purposes:
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Appointment confirmations and reminders
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Technician dispatch updates
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Billing notifications
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Job completion follow-up surveys or reviews
Customers may opt in verbally either:
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In person at our location, or
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During a phone call they initiate with our company
During first registration, customers will be:
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Asked to provide their mobile phone number
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Informed that they may receive text messages
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Notified of potential message and data rates
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Advised that message frequency may vary
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Given instructions to text HELP for support and STOP to unsubscribe
3. Use of Information
Your information is used solely to provide and improve our services, including:
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Communicating service updates
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Sending important notifications
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Gathering feedback through surveys
We do not share your phone number or personal data with third parties for marketing or promotional purposes.
4. Data Security
We implement reasonable safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
5. Your Rights
You may request to:
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Review or update your information
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Opt out of SMS communications at any time by texting STOP
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Ask questions by texting HELP or contacting us directly at [Insert Contact Info]
6. Changes to This Policy
We reserve the right to update this Privacy Policy. Changes will be posted with an updated effective date.